*PLEASE NOTE: Please allow additional time to receive your order during sale periods.
*Delivery times are estimates only and can vary depending on your state.
*All orders ship from the U.S. Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, customs holds & other external third parties are outside of our control.
You will receive a shipping confirmation email as soon as your order has been dispatched.
*Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
LOST AND STOLEN PACKAGES
We know how frustrating it is to have a package lost or stolen. For that reason, we offer Route Package Protection at checkout which covers missing, lost and stolen packages.
All lost package claims will be directed to Route, you can begin your claim here: claims.route.com
If you chose to not insure your package, Nappy Head Club is not responsible for / liable to replace your order.
DELIVERY METHOD - USA
All orders in the US are shipped via USPS or UPS and should arrive within 3-4 business days once shipped. If delivery is attempted while no one is home USPS or UPS may leave a card to arrange a re-delivery. We recommend providing a secure, safe address to ensure your order arrives without issue.
DELIVERY METHOD - Canada & United Kingdom
All international orders are shipped via UPS. We cannot guarantee shipping times as customs timing often fluctuates. We recommend providing a secure, safe address to ensure your order arrives without issue.
INTERNATIONAL TAXES & DUTIES
We currently ship internationally to: Canada and The United Kingdom.
Please keep in mind that what you pay online for your order does not include possible taxes and duties which may be applied by customs authorities on delivery into your country. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order. Please note, if you choose not to pay duties on import and return your parcel to us, you will not be issued with a refund when the parcel is received by us.
INTERNATIONAL CUSTOMS HOLDS
Estimated delivery times do not include any customs delays or holds. In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.
If you ordered a pre-order style, it will not be shipped immediately. All available non pre-order items purchased will be shipped immediately. The estimated shipping time is listed on your order confirmation and on the product page. We are unable to provide exact dates but will contact you if we become aware of any delay. Your pre-order style will ship separately when it arrives. We are unable to cancel any pre-orders unless we have offered a cancellation to you.